1. What Personal Data Do We Collect?
In operating the tng99 platform, we collect several categories of personal data required for different purposes. This data collection process is carried out transparently and only where there is a legitimate need.
1.1 Information You Provide Directly
When registering and using your tng99 account, we collect the following information:
- Registration information: Full name, date of birth, mobile number and email address.
- Identity verification information (KYC): Identity card number, copy of identity document and proof of residential address.
- Financial information: Bank account number, digital wallet phone number (TNG eWallet, Boost, GrabPay) registered for deposit and withdrawal purposes.
- Communications: Messages you send to the tng99 customer support team via live chat or email.
1.2 Information Collected Automatically
When you browse and use the tng99 platform, our systems automatically record certain technical information:
- Device data: Device type, operating system, phone model and screen resolution.
- Network data: IP address, web browser type, and application version in use.
- Activity data: Games played, session duration, deposit and withdrawal transaction records, and platform usage patterns.
- Cookie data: Session cookies, preference cookies and analytics cookies to enhance the user experience.
2. How Do We Use Your Data?
Personal data collected by tng99 is used only for legitimate, stated purposes. Below is a summary of how we use your data:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Registration information | Creating and managing your account | Contract performance |
| KYC Documents | Identity verification and legal compliance | Legal obligation |
| Financial information | Processing deposits and withdrawals | Contract performance |
| Device & IP data | Account security and fraud detection | Legitimate interest |
| Gaming activity data | Improving user experience & responsible gaming | Legitimate interest |
| Support communications | Providing customer support | Contract performance |
Tng99 will not use your data for direct marketing purposes without your explicit consent. You may withdraw marketing consent at any time through your account settings.
3. Data Sharing With Third Parties
Tng99 takes the trust you place in us seriously. We does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are limited situations where we may need to share your data:
- Payment providers: Financial data required to process deposits and withdrawals is shared with approved payment providers (DuitNow, TNG eWallet, FPX, Boost, GrabPay) under strict confidentiality agreements.
- Game providers: Minimal game session information is shared with licensed game providers (Pragmatic Play, PG Soft, Evolution Gaming) strictly for technical purposes only.
- Authority: tng99 will disclose personal data if required by law, court order, or direction from a lawful authority.
- Technical services: Technical infrastructure providers (servers, cybersecurity) acting solely on tng99's instructions and subject to strict data processing agreements.
All third parties we engage with are required to maintain security and confidentiality standards equal to or higher than those of tng99 itself.
4. Data Security
Protecting your personal data is tng99's top priority. We implement multiple layers of technical and organisational security to ensure your data is always protected from unauthorised access, disclosure or modification.
256-bit SSL encryption: All data transmitted between your device and tng99 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide. No sensitive information is ever transmitted in unencrypted form.
Additional security measures implemented by tng99 include:
- Two-factor authentication (2FA): An extra layer of security during login using an OTP code sent to your mobile phone.
- Real-time monitoring: Our fraud detection system monitors all account activity 24/7 and will automatically block any suspicious activity.
- Encrypted password storage: Your password is never stored in plain text — it is encrypted using an irreversible hashing algorithm.
- Restricted internal access: Only tng99 staff with legitimate operational needs are permitted to access user personal data, and all access is logged and monitored.
- Regular security audits: tng99 conducts regular penetration testing and security audits by independent third-party experts.
While tng99 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of any security incident affecting your personal data, tng99 will notify you via email or in-platform notification in a timely manner.
5. Data Retention Period
Tng99 only retains your personal data for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. The following are our data retention guidelines:
- Active account data: Retained for the duration your account is active, plus three years after account closure.
- Financial transaction records: Retained for seven years in accordance with financial compliance and tax law requirements.
- KYC documents: Retained for five years after the business relationship ends, in accordance with anti-money laundering legal requirements.
- Support communication logs: Retained for two years from the date of last communication.
- Cookie data: Session cookies expire automatically when you close your browser; persistent cookies are stored for no more than 12 months.
Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to you personally.
6. Use of Cookies
Tng99 uses cookies to enhance user experience and ensure the platform functions properly. Below are the types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the tng99 platform.
7. Your Rights Over Personal Data
As a tng99 user, you have certain rights regarding your personal data. tng99 is committed to respecting and facilitating the exercise of these rights:
- Right to Access: You may request a copy of the personal data we hold about you at any time.
- Right to Rectification: You may request the correction of any inaccurate or outdated personal data.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data ("right to be forgotten").
- Right to Restrict Processing: You may request that we restrict how we use your data under certain circumstances.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
- Right to Data Portability: You may request that we transfer your personal data to you or a third party in a machine-readable format.
To exercise any of the above rights, please contact the tng99 support team via live chat or email at [email protected]. tng99 will process your request within 30 business days.
Our Commitment: tng99 values your trust. Every request relating to personal data will be handled with full respect, transparency, and in accordance with high data protection standards. We will not make this process unnecessarily difficult or delayed without valid reason.
8. Child Protection
Tng99 services are strictly for individuals aged 18 and above. tng99 does not intentionally collect or process personal data from minors. If tng99 discovers that a child's personal data has been collected without prior knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered at tng99 are requested to contact us immediately.
9. Changes to This Privacy Policy
Tng99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to you via your registered email or a prominent in-platform notification before the changes take effect. The "Updated" date at the top of this document always reflects the latest version of our Privacy Policy. Your continued use of the tng99 platform after any changes are published constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how tng99 handles your personal data, please contact us through the following channels:
- Live Chat 24/7: Available directly within the tng99 platform — the fastest way to get a response.
- Email: [email protected] (response within 1–2 business days).
- FAQ: Visit FAQ page us for quick answers to common questions.